Return Window
You can request a return or exchange within 7 days of receiving your order. After 7 days, we unfortunately cannot offer a refund or exchange.

Item Condition
To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging.
• Tags must still be attached.
• Items showing signs of wear or damage (not caused by us) will not be accepted.

Exchanges
If you ordered the wrong size or received a defective item, we’ll gladly exchange it—based on stock availability.

Refunds
Once your return is received and inspected, we’ll notify you of the approval status.

• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable.
  

Non-Returnable Items
Certain items are final sale and cannot be returned, including:

• Gift cards
• Discounted or clearance items
• Personalized/custom orders
  

Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or sent in error. We recommend using a trackable shipping method.

How to Start a Return
To initiate a return or exchange, please email us at support@678brand.com with your order number and reason for return. We’ll guide you through the next steps.